Privacy Policy Overview
Eighty percent of our clients review privacy terms before signing up. We take your trust seriously, outlining exactly how your data is handled, protected, and used on this platform.
This privacy policy was last updated on August 5, 2026 and applies to all users from that date.
Data Collected
We collect data directly when you register, complete online forms, or interact with our advisors. This may include business information, project preferences, and communication history—helping us shape a tailored experience for each client.
- Contact and identification details
- Business and project information
- User preferences and settings
- Communication history with advisors
- Technical and usage data
We also gather technical information such as device details and site usage through cookies and analytics tools. This improves site reliability, personalizes services, and keeps your session secure.
How We Use Data
Your information helps us deliver, personalize, and improve services—such as responding to inquiries, supporting advisory sessions, and providing secure account access.
We use data for operational purposes like service optimization, compliance, fraud prevention, and to ensure a smooth, protected client experience on the platform.
Your Data Rights
As a user, you have rights to access, correct, delete, or request your personal data. You can also object to certain uses or withdraw consent at any time by contacting our team.
Right to Access Data
You may request access to your personal data at any time through a written request.
Right to Rectification
If your details are incomplete or incorrect, you can request a correction at any time.
Right to Erasure
You can request deletion of your personal data unless retention is legally required.
Data Portability Right
You may request a copy of your data or ask to transfer it to another provider.
Information Sharing
We share data with trusted partners only when necessary for onboarding, compliance checks, or service delivery. All partners must meet strict security and privacy standards set by Malaysian law.
We do not sell your information to third parties. Data may be shared for legal obligations or to complete services you have requested, always with transparency and your privacy in mind.
How We Protect Your Data
We apply industry-standard encryption, secure servers, and regular security audits to protect your information against unauthorized access or loss. Access is restricted to trained staff and reviewed regularly.
While we do our best to keep your data safe, no online system is completely foolproof. We encourage clients to use strong passwords and notify us immediately of any security concerns.
Contact Us About Privacy
To exercise your rights or raise privacy concerns, contact our data team using the details
below.
Office Address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Phone Number: +60 3-5389 2952
Email Address: content@seranivora.sbs
Office Address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Phone Number: +60 3-5389 2952
Email Address: content@seranivora.sbs